Here are our top ten complaint categories for the first quarter.
Cell Phone Companies 1847
Tax Return Services 207
Collection Agencies 138
Telephone Communications Companies 108
Loan Services 89
Gas Companies 73
Auto Dealers - New Cars 57
Auto Dealers - Used Cars 51
Television - Cable, CATV & Satellite 47
Auto Repair Services 43
With Sprint/Nextel and H&R Block, both heavyweights in their industries with customers numbering in the tens of millions, headquartered in the Kansas City area, the top two come as little surprise. Both decreased considerably from last year's complaints.
Collection agencies saw a sharp increase, more than two-and-a-half times last year's amount. To be fair, more than 30 of those complaints were against Regent Asset Management, a collection agency with obscure credentials and shady tactics.
Auto Dealerships consistently appear on the top ten complaints and this year was no different. The other types of business rotate in and out. Below, you can compare to last year's complaints by category.
Last Year's Numbers:
Cell Phone Companies 2047
Tax Return Services 289
Mortgage and Escrow 125
Consumer Finance & Loan Companies 80
Telephone Communications Companies 67
Collection Agencies 54
Auto Dealers - Used Cars 48
Auto Dealers - New Cars 48
Magazines - Subscription Agents 43
Insurance - Auto/Home/Property 42