Tuesday, April 13, 2010

New Phishing Scam Uses BBB as Lure

BBB Warns Businesses About New Phishing Attack
Beware of fake complaint reports coming from seatac@bbb.org

Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from BBB about a complaint filed against the company. The e-mail first came to BBB’s attention on April 12, 2010.

Several businesses across the US – including law firms, advertising agencies and architecture firms – have reported receiving a suspicious e-mail from the address seatac@bbb.org with the subject line “BBB Complaint Case #” followed by a nine-digit number. We have already had one source confirm that the scam is targeting Kansas City businesses.  Both BBB Accredited and non-Accredited businesses have been targeted.

The body of the e-mail claims that the company did not respond to a complaint filed by a Jason Harlow (however other names may be used) and includes a link to a page at www.ca-bbb.org where the business can supposedly review the complaint.

Because the message is fraudulent, BBB advises any business that receives this e-mail to take the following steps:
  • Do not click on any links or reply to the message,
  • Forward the message to phishing@council.bbb.org,
  • Completely delete the message from your inbox, and
  • Run a full virus scan on your computer if you did click on any links.

If you receive an e-mail from Better Business Bureau about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact the Kansas City Better Business Bureau.

For more advice on how to protect your business from malicious online attacks and data breaches visit www.bbb.org/data-security/


  1. The scam has adapted somewhat to our publicizing it. The scammers are changing the names of the complainants. The name Kathleen Hicks is now being used as the complainant.

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