Tuesday, January 10, 2012

Scam Warning: Regent Imaging Supplies

I haven't seen a Copy Toner scam in a while. I thought they were mostly gone. Here is an example of one from the myth-busting website, Snopes.com. The Federal Trade Commissions has a perpetual warning about them. Regent Imaging Supplies uses the oldest scam on the books to make money.

The scam works as such: the company calls businesses to sell them toner and asks them to update their information. They speak with employees; almost never do these outfits speak to the owner of the business. They get the employee to agree to purchase supplies from the company, then charges an astronomical price for basic office supplies.

16 comments:

  1. I just received a call from this company. 3/27/2013. The sales person was telling me that we had requested product from them, to be delivered at the beginning of the year. I know that we did NOT request anything from them, we are on contract with another company, and when I started to threaten him with BBB, he hung up immediately. Be careful with this kind of call. Do NOT let them TELL you they are sending ANYTHING.

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  2. We just had another toner show up from these people and I again have refused it. THey do not answer their phone and the 'distribution center' out of the Los Angles area claims to only ship what their customer asks them to AKA Regent Imaging. All my copy machine supplies are provided in my contract with the company I purchased the machines from.

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  3. The company hit us as well here in California. We happened to be ordering toner at the time so when they called, indicating they were inquiring about our toner order and making sure we needed it, of course we said yes. They are not our contracted company and we had not ordered toner from them. We received an invoice, toner and when trying to call, they do not answer the phone.

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  4. Yes, we are also a company located in California and they called us claiming to be from Lexmark and offering to sell us toner before the price increase. Unfortunately, I ok'd the order. Never again.

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  5. We, too, were a victim of this scam! The call came about 2 months after receiving a new copier and they NEVER identified themselves as a third party supplier. Rather they were slick and made it appear that they were the suppliers for our service. I am sending them their toner back and a letter with copies of the comments here. I will do what ever is necessary to deal with this invoice. We are a small company and every single dollar counts. SCAM SCAM SCAM!

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  6. REGENT IMAGING is a complete FRAUD!! They just called my office stating that they provide notifications of upgrades and changes to VIsa/Mastercard printers. Asked what version of Omni I used. Then asked if I still order the thermal paper for it. I told him if he knew about the printer, then he would know what type of paper it took. He said that was not his question. He wanted to know if I still ordered it. I said, "what else would I order if that is what my printer takes?".
    He then preceded to tell me that the paper has recently increased from $14.5 a roll to $26.5 a roll. I immediately told him that is NOT true, and he hung up on me!
    I get a whole box of them for less than $20!! SCAM!!!!

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  7. Our office did receive a call and the caller asked the receptionist her name. We received an invoice from Regent Imaging Supplies for a Canon Toner cartridge for $349.00 plus $48.86 in shipping. We have never purchased anything from this company and furthermore we pay $50 from our supplier for this. We don't have a shipping cost as we purchase a lot of items from our supplier so with the minimum order the shipping cost is n/c. The staff said not only did they never order it but they have no record of receiving. They did not get our business name correct or even the spelling of the receptionist correct. Just for fun I Googled the Canon IR2525 Toner Cartridge yesterday when I received this past due bill and for a new factory OEM cartridge the price is from $46.00 to $60.00. Amazon.com sells for $54.27 plus $5.83 shipping. I guess enough business people never really look at their bills and just write them a check so they keep doing what they are doing.

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  8. One of our employees received a call from this company asking us to reorder toner. Since we were in the process of ordering toner for all of our machines for which we do NOT pay for, they are in the service contract, he said yes we do need toner. One cartridge was sent and the total cost is $705.66. Are you kidding me?? They are less than $75.00 each. How sad this company continues to call unsuspecting people who do not know this happens until it is too late. Needless to say, there is no way we will pay them for this.

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  9. Omg they called me about a month ago saying that the price for our toner went up high. So I told them how was that possible if we have a contract and we get them for free.So she said someone will call me back and they pretended to be from the actual company and she said we were going to receive it at a lower price and I said NO.I thought it was over and I received the product and I called them and I argued with them and they are so RUDE and unprofessional. They try to charge us 400 and something which is ridiculous. I told her I found them a online and they are a scam. People please be careful

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  10. These people are awful, and not the brightest either. They called my company three times this week. I told them "I know you are toner pirates, don't ever call us again" and they hung up right away, The minute you start to question their motives they will hang up on you. They also try and call multiple times hoping they will reach someone they haven't spoken with. The final time they called I recognized the woman's voice (I think she identified herself as Karen) and kept her on the phone long enough to take down their number. Then I called and left a pretty nasty message telling the company to leave us alone. DO NOT ENGAGE WITH THIS COMPANY! THEY ARE SCAM ARTISTS AND WILL WASTE YOUR TIME AND MONEY.

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  11. Our company recently purchased a new copier. Somehow, these people have access to private information. An order for new toner was placed with our contracted representative, and almost immediately, a woman from this Iron Imaging Company (Meghan) called and basically misrepresented herself as being from Sharp. About 30 phone calls and a fax later, which was actually an invoice for $619, (for which she needed a signature for authorization) did our Production Manager realize that this was a complete scam. Like so many other posts here, we got the song and dance about the price of the toner suddenly increasing, followed by a call from the supervisor (Jessica) promising to honor the old price. How sweet, when they are scamming you in the first place. It’s important to make sure that the person answering your phone asks for the EXACT name of the company calling, because when they call, they say they are from “customer service, calling about…(insert name of your printer.)” Like most companies, we have a contract with our copier provider that replaces our toner at no additional charge.

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  12. These people have been doing it for years. After some hard work I have found out who they really are. After receiving a return label with an address in Palm Desert I followed up on this lead. They are in fact located and operate out of a Palm Desert office. I'm not sure about posting the address. The owner is Craig Robinson, the true owner, however they have a Sharon Santo listed on paper. If you would like his contact info leave a reply here. I will check often.

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  13. The company Iron Imaging Supplies is also a scam. They have a few offices in LA County, Their is an office in Norwalk CA, I know the address and I also know the number for their "Corporate" office. Also the owners names are Erin, Sean, and Tom ( I do know two of their last names!!) HOW DO WE GET THEM SHUT DOWN!!??

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  14. After more investigation I have the names of the people operating this fraudulent business. The owners are Kimberlty Nilsson 702-672-3545 Craig Robinson 760-831-2247 Diane Schroeder 760-835-7222

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  15. Well, this just happened to me! Thank you for the names and numbers. If they try to do anything further I will be contacting our District Attorney.

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  16. I too was victim to this scam and purchased 4 (1 black and 3 color) toners before I realized this was a scam. We also just got a new copier and I was also a new employee. I've talked with them and am waiting for a return call for them to see if their 'financial manager' will refund our money back. I have filed a complaint with the BBB. I also sent the scam information to my local news channel to know about. I cant believe that this scam has been going on for several years. When will it stop? Why cant they be shut down for good.

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